Privacy Policy for Steampots of Maine

Welcome to Steampots of Maine, where we appreciate your choice for our delicious and fresh steampot lobster dinners. This Privacy Policy is here to inform you about how we handle your personal information, ensuring transparency and security in your interactions with our services.

1. Information We Collect & How We Use It: We gather personal details like your name, contact information (email, phone), billing/shipping address, and payment information. Additionally, we collect data related to your steampot lobster dinner orders and basic device information.Our primary purposes include order fulfillment, communication (order updates, customer support), service improvement based on customer feedback, and, with your consent, occasional marketing updates.

2. Security: Implementing industry-standard security measures, we strive to protect your information from unauthorized access or disclosure.

3. Your Choices: Opt-out of marketing communications at any time by following the instructions in our emails or contacting us directly. Access and update your personal information through your account on our website.

4. Cookies: We use cookies to enhance your browsing experience and gather analytics. You have control over cookie preferences through your browser settings.

5. Changes to Privacy Policy: We may update this Privacy Policy, so please check the effective date for the latest version.

6. Contact Us: For any questions or concerns about our Privacy Policy, feel free to reach out to us at info@customhousefoods.com

Terms & Conditions for Steam Pots of Maine

Welcome to Steam Pots of Maine, where we appreciate your choice for our delectable steampot lobster dinners. This Privacy Policy outlines how we handle your personal information, ensuring transparency and security in your interactions with our services.

Customer Responsibility:

As a customer, you are responsible for providing accurate information, including Names, Billing and Shipping Addresses, Apt/Unit/Suite Information, Gate Codes, Phone Numbers, and E-Mail Address. It is crucial to input correct payment information during checkout and return credit card authorization forms for orders exceeding $1000. If a package is sent as a gift, it is your responsibility to notify the recipient of all Terms and Conditions.

The recipient is responsible for receiving the shipment on the delivery date, following shipping provider directions. Immediate retrieval and proper storage upon delivery are necessary, and any issues must be reported to Steam Pots of Maine within 4 hours, following instructions on the Packing Slip.

Steam Pots of Maine assumes responsibility for items/products until carrier pick-up at our facility. We guarantee shipment of items submitted for payment on your chosen delivery date, with tracking information provided. We notify customers promptly regarding Out of Stock products, offering refunds, store credit, or substitutions. We address issues of wrong items/quantities received and take responsibility for spoiled and damaged items not caused by shipping/carrier circumstances under our Live Lobster Guarantee.

Address Validation:

We ship all products to the address provided by the customer. Customers are responsible for inputting correct shipping information. Refund requests due to undeliverable or incorrect addresses are not honored. Steam Pots of Maine is not responsible for delayed deliveries due to inaccurate shipping information.

Canceling or Modifying Orders:

Orders can be canceled before the shipment date or placed on hold, or the delivery date changed before the day of shipment. Order modifications or shipping corrections can be processed by contacting Customer Service directly, with additional fees applicable. Order cancellations are not available on the same day as shipment during the period 12/1/2023-01/01/2024.

Frozen Products:

If frozen and fresh products are shipped together, some thawing may occur. According to the FDA, frozen seafood under certain conditions can be safely stored if it remains cool to the touch.

Shipping Policy:

Shipper/Driver Release and Signature Requirements:

Our shipping provider has permission to deliver packages to a safe location without a signature at the delivery address. If the delivery driver deems your area unsatisfactory, the package may not be left, and tracking information will be updated for the next suitable delivery day.

Tracking Information/Delivery Times:

A tracking number is generated on the ship date and sent via email. Steam Pots of Maine cannot guarantee a specific delivery time and provides estimates based on the carrier’s information. Delayed deliveries due to unforeseen circumstances are covered by Shipping Protection.

Shipping Restrictions:

Certain restrictions apply to orders shipping to Hawaii and Alaska. Customers should contact us for information on specific state restrictions. Additional restrictions apply to Tri-State Undersized Lobsters, Oversized Live Lobsters in Maine, and delivery to Puerto Rico, Post Office Boxes, Military Bases, or specific locations.

Rush Delivery & Fees:

Additional fees may apply for rush delivery options, such as Saturday Delivery Fee or Holiday Surcharge Fee. Saturday Delivery is subject to availability.

Damaged Package:

If a package arrives with visible exterior damage, customers must submit a claim within 4 hours of delivery through the Refund Request Portal. Eligibility for replacement by store credit is determined after carrier inspection.

Free Shipping:

Orders with a product subtotal of $150 or above qualify for free shipping through FedEx Priority Overnight. Cart totals below $150 incur a flat rate shipping fee of $40.

Return Policy:

Damaged and/or Spoiled Products (Live Lobster Guarantee):

Customers can file a claim for damaged or spoiled products on the day of delivery through the Refund Request Portal. Photos and detailed submissions are required for review.

Shipping Protection:

Shipping Protection is included for free, covering delayed packages due to factors beyond our control. Unforeseeable delays are assessed on a case-by-case basis.

Frozen Products:

Partial thawing of frozen products during transit is expected. The FDA provides guidelines for refreezing safe seafood.

Undeliverable Address:

Shipping to the address submitted by the customer is carried out by Steam Pots of Maine. Incorrect or undeliverable addresses void refund or reshipment. Address changes after packaging incur additional fees.

Mispacked Orders:

Customers are guaranteed shipment of items submitted for payment. Missing items must be reported within 4 hours of delivery.

Order Cancellations:

Orders can be fully canceled and refunded before the designated shipping date.

Out-of-Stock Products:

Customers are notified of out-of-stock products, with substitution, refund, or store credit options offered.

Payment Policy:

Online Orders:

Payments are collected when the order is scheduled. Refunds are available before the ship date. We accept MasterCard, Visa, American Express, and Discover.

Phone Orders:

Payments over the phone are collected over a secured line. We accept Visa, MasterCard, American Express, and Discover. Payment information is not stored unless requested by the customer.

Wholesale Ordering:

Wholesale orders must be paid before the ship date. Payment methods include cash, check, or wire transfer. Bounced check charges are the customer’s responsibility.

Gift Cards:

Gift card payments are collected at the time of purchase, with no expiration for use on any product except other gift cards.

Legal Policy:

Sales Tax:

Steampots of Maine charges sales tax for merchandise ordered in the State of Maine. Customers are responsible for sales tax in the state of lobster delivery.

Legal Notice:

The transaction is governed by the laws of the State of Maine. By agreeing to the terms, both parties agree to the exclusive jurisdiction and venue of courts in Maine. Customers are responsible for paying sales tax. Notices can be made via e-mail or first-class mail to:

Steam Pots of Maine, LLC
[Contact Information: info@customhousefoods.com]

Steampots of Maine